Publisher Billing & Finance

Billing for May 2020 activities onwards

If the seller contract is with Improve Digital directly, two separate invoices will be made available in the Improve Digital publisher console under Info tab:

1. A credit invoice indicating 100% of your Revenue
2. An invoice for Commissions and Other Services as indicated in your Master Service Agreement

Publishers will no longer have to send an invoice to Improve Digital. The total amount to be paid out will be the net between the credit and commissions invoices.

FAQs

Q1. What has changed in the billing process?
A1. We’re continuously looking for ways to improve our service to publishers. 

In the old billing process, Improve Digital used to prepare the invoice instructions so the Publisher could send a valid VAT invoice with a total amount matching the invoice instructions.

In the new billing process, Improve Digital will provide you two separate invoices:

1. A credit invoice indicating 100% of your Revenue
2. An invoice for Commissions and Other Services as indicated in your Master Service Agreement

Therefore, you will no longer have to send an invoice to Improve Digital for your pay-out.

The total amount to be paid out will be the net between the credit and commissions invoices. 

Q2. When will this process take place?
A2. Effective as of May’s activities. However, the new documents have been uploaded in the platform as well as the Invoice Instructions (File that contains the title “Invoice Summary”).

Q3. I already see invoices for the April activities. Why is that?
A3. We have already uploaded the credit invoice and the invoice for the commission for the April activities, so you can already see and get used to how the new process looks like.

Q4. What is the amount that will be paid to a Publisher?
A4. You can find the total amount (excluding VAT) in the Summary file or sum up the credit invoice with the commission’s invoice.

Q5. If I haven’t sent the previous invoices, what process should I follow? 
A5. If you haven’t sent us your invoice for 2019 activities, January, February, March and/or April 2020 activities, please do still send it to [e-mail] 

Q6. Which company and bank details will be used for the credit invoice and the payment?
A6. We will use the company and bank details that we used in the previous month. 

In case it is not valid anymore, please fill in your new details in the Change Request Form of Improve Digital (you can request this via your account manager or [e-mail]), have it signed by your legal representatives, and send it back to us to update our administration. 

Q7. If the Publisher’s billing details or bank accounts are updated, how do I inform it to Improve Digital?
A7. In this case, please reach out to your account managers or [e-mail] for the Change Template document. You will need to have the Improve Digital Change Request Form signed by your legal representative, and send it back to us. 

Q8. Will this billing process changes impact my current payment terms?
A8. No, payment terms remain as they are in the MSA.

Q9. I still have questions about this update, who should I contact?
A9. Please contact [e-mail]